Return & Exchange Policy
📦 Return & Exchange Policy – Sava Luxe
At Sava Luxe, we value your trust and want every purchase to feel special. To ensure clarity and fairness, please review our updated Return & Exchange Policy below.
⏱ Return Request Timeline
- All return/exchange requests must be submitted within 24 working hours of delivery.
- Requests received after this period will not be eligible.
💳 Refunds
- No refunds are issued under any circumstances.
- Instead, we provide store credits equal to the product value (excluding shipping).
- Store credits are valid for 6 months and can be used across any collection.
🔄 Exchanges
We allow exchanges only under the following conditions:
- Defective product received (manufacturing fault or damage in transit).
- Wrong product delivered (different from what was ordered).
- Size issues (exchange for a different size of the same product, subject to availability).
- Related concerns such as color mismatch or incorrect quantity.
📧 How to Request a Return/Exchange
- Email us at support@savaluxe.com within 24 working hours of delivery.
- Include your order number, product details, and reason for return/exchange.
- Our team will review and respond with next steps.
- Approved requests will receive instructions for shipping the item back.
📦 Return Conditions
- Items must be unused, unwashed, and unworn, with original tags and packaging intact.
- Products returned without proper packaging or in used condition will not be accepted.
- Customers are responsible for return shipping costs, unless the item was defective or incorrect.
⚠️ Non-Returnable Items
- Customized or altered products
- Accessories (scarves, jewelry, etc.)
- Final sale or clearance items
🌍 International Orders
- International customers must bear return shipping costs.
- Duties and taxes paid at checkout are non-refundable.
📝 Important Notes
- Store credits will be issued only after the returned item passes quality inspection.
- Exchanges are subject to stock availability.
- Sava Luxe reserves the right to deny requests that do not meet policy conditions.
