Frequently Asked Questions
We make products you can trust—safe, effective, and made to make you feel great. Got a question? We’re here to help.
Can I order through WhatsApp, Instagram or Facebook?
Can I order through WhatsApp, Instagram or Facebook?
Unfortunately, we do not accept orders through them. Your order needs to be placed through the website only.
What do I do if I face size fit issues?
What do I do if I face size fit issues?
Please check our size chart before ordering. If you still face fitting issues, we can process a return and issue store credit; you can reorder using that credit
Can the products be customized?
Can the products be customized?
We customize kurti only. We do not customize Kurtis or westerns
Are the dress ready to wear and the westerns stitched?
Are the dress ready to wear and the westerns stitched?
We offer custom dress stitching services for sarees purchased from us or fabric provided by the customer.
Is it necessary to create an account to shop?
Is it necessary to create an account to shop?
No, but we recommend registering to track orders and store credit.
How do I know once my order is confirmed?
How do I know once my order is confirmed?
You’ll receive an email (and WhatsApp message) with your order number, items, and amount paid.
What is “My Account”?
What is “My Account”?
View and manage orders, addresses, and store credit
Are the products shown on the website accurate?
Are the products shown on the website accurate?
We photograph under standard lighting; minor variations may occur due to displays and the handmade nature of products.
What payment options can I use?
What payment options can I use?
Credit/Debit Cards, Net Banking, select wallets, and direct deposit (processed via secure payment gateway).
Are there any shipping charges?
Are there any shipping charges?
Flat ₹100 for domestic orders. International shipping is calculated at checkout by destination and weight.
What is your Return/Exchange policy?
What is your Return/Exchange policy?
No money refunds. Eligible returns/exchanges are issued as lifetime store credit after QC


